Returns & Refund

Last Updated: 25 September 2026

At Qaviz LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Returns & Refunds Policy below.

1. Return Eligibility

We accept returns within 30 days of purchase for most items. To be eligible for return, items must meet the following conditions:

• Items must be unused and in original condition
• Items must be in their original packaging with all tags attached
• Items must not show signs of wear or damage from customer use
• Proof of purchase (order number or receipt) must be provided
• Items must not be marked as “Final Sale” or “Non-Returnable”

2. Non-Returnable Items

The following items cannot be returned:

• Clearance or Final Sale items (clearly marked on product page)
• Items damaged due to customer misuse or neglect
• Opened or used beauty and personal care products
• Items without original packaging or tags removed
• Custom or personalized orders
• Digital products or downloadable content
• Items purchased more than 30 days ago
• Gift cards and promotional items

3. Return Process

To initiate a return, follow these simple steps:

Step 1: Contact Us

• Email us at info@qavizllc.com with your order number and reason for return
• Include photos of the item and packaging if applicable
• Provide your name and order confirmation details

Step 2: Receive Return Authorization

• We will review your return request and respond within 2 business days
• If approved, we’ll provide you with a prepaid return shipping label
• If denied, we’ll explain the reason in our response

Step 3: Ship the Item Back

• Pack the item securely in its original packaging
• Use the prepaid return label provided
• Keep your tracking number for your records

Step 4: Inspection & Processing

• Once we receive and inspect your return, we’ll process your refund
• Refunds typically take 5-10 business days to appear in your account after inspection
• You’ll receive an email confirmation when your refund is processed

4. Return Shipping

• Free Returns: We provide a prepaid return shipping label for approved returns on defective or damaged items
• Customer-Paid Returns: If you’re returning an item that is not defective or damaged, you are responsible for return shipping costs
• International Returns: Customers are responsible for all return shipping costs for international orders

We recommend using a trackable shipping method to ensure your return is received safely.

5. Refunds

Refund Amount

• Full refund of the purchase price (minus original shipping costs for non-defective items)
• Original shipping charges are non-refundable unless the return is due to our error or a defective item

Refund Timeline

• Refunds are processed within 5-10 business days after we receive and inspect your returned item
• Refunds are issued to the original payment method used for purchase
• Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account

Shipping Refunds

• If you received a damaged or defective item, we’ll refund both the product price and original shipping cost
• If you’re returning a product for any other reason, original shipping is non-refundable

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at info@qavizllc.com within 7 days of delivery
• Provide documentation with photos of the damage/defect and packaging
• Do not discard the item or packaging until we provide further instructions
• We may request the item for inspection before issuing a replacement or refund
• We will cover return shipping costs for items that are genuinely defective or damaged upon arrival

In cases of significant damage, we may issue a full refund without requiring the item to be returned.

7. Exchanges

Instead of a return, we offer exchanges for different sizes or colors of the same item:

• Exchanges must be requested within 30 days of purchase
• Items must be unused and in original condition
• We’ll cover the cost of shipping the replacement item to you
• You are responsible for return shipping of the original item
• Email us at info@qavizllc.com to request an exchange

8. Order Cancellations

• Orders can be cancelled within 24 hours of placement
• Cancellation requests must be submitted via email to info@qavizllc.com
• If the order has already shipped, it cannot be cancelled and must be returned according to our Returns Policy
• Full refund will be issued for cancelled orders (minus any applicable fees)

9. Sale & Clearance Items

Items marked as “Sale,” “Clearance,” or “Final Sale” are:

• Non-returnable and non-refundable
• Clearly marked on the product page
• Subject to this restriction at the time of purchase

10. Gift Returns

Items purchased as gifts can be returned within 30 days in accordance with this policy:

• The original gift receipt or proof of purchase is required
• Refunds will be issued to the original payment method used
• No store credit or gift cards will be issued for gift returns

11. Privacy & Personal Care Items

For health and safety reasons, the following items cannot be returned:

• Used, opened, or tested beauty and personal care products
• Items that have been used or opened, even if unused
• Intimate apparel or swimwear (unless unworn with tags attached)

12. International Returns

• International customers are responsible for all return shipping costs
• Returns may take longer to process due to customs and shipping delays
• Refunds are issued only after items are received and inspected by our facility
• All refunds are issued in USD to the original payment method

13. Special Circumstances

We understand that sometimes special situations arise. If your return doesn’t fit neatly into the above categories:

• Contact us at info@qavizllc.com with details
• We’ll work with you on a case-by-case basis
• We reserve the right to make exceptions at our discretion

14. Quality Guarantee

We stand behind the quality of our products. If you receive an item that is:

• Defective or malfunctioning
• Significantly different from the product description
• Damaged during shipping

We will make it right by offering a replacement or full refund.

15. Return Address

Once you receive your return shipping label, ship your item to the address provided in your return authorization email. Do not ship items without a return authorization.

16. Refund Disputes

If you believe there’s an error with your refund or return:

• Contact us at info@qavizllc.com within 14 days
• Provide your order number and detailed explanation
• Include any relevant documentation or photos
• We’ll investigate and respond within 5 business days

17. Policy Changes

Qaviz LLC reserves the right to modify this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically for updates.

18. Contact Us

For any questions or concerns regarding returns and refunds, please reach out:

Qaviz LLC
Email: info@qavizllc.com
Response Time: Within 2 business days

Thank you for shopping with Qaviz LLC!

We appreciate your business and want to ensure you have the best shopping experience possible. If you have any questions about this policy, please don’t hesitate to contact us.